Lutakko Living Lab – Service Innovation and Co-Design with People

Lutakko Living Lab bi-lingual Blog (FI /ENG) at JAMK university of applied sciences

Monthly Archives: February 2011

Dissertation on Service Experience


Seeing experience as a phenomenon ( Heikkula is trying to make sense of Service Experience and formalise it. Had a quick look, its just a fine thesis. Philosophical, Cultural and Social theory seem light years away although it tries to borrow from that tradition. Universities should change the user interface of dissertations.

Interesting project on using stories in experience design of public spaces