Lutakko Living Lab – Service Innovation and Co-Design with People

Lutakko Living Lab bi-lingual Blog (FI /ENG) at JAMK university of applied sciences

Dissertation on Service Experience


Seeing experience as a phenomenon ( Heikkula is trying to make sense of Service Experience and formalise it. Had a quick look, its just a fine thesis. Philosophical, Cultural and Social theory seem light years away although it tries to borrow from that tradition. Universities should change the user interface of dissertations.

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