Lutakko Living Lab – Service Innovation and Co-Design with People

Lutakko Living Lab bi-lingual Blog (FI /ENG) at JAMK university of applied sciences

Dissertation on Service Experience

@ http://dhanken.shh.fi/dspace/bitstream/10227/634/1/213-978-952-232-090-2.pdf 

Seeing experience as a phenomenon (http://en.wikipedia.org/wiki/Phenomenology) Heikkula is trying to make sense of Service Experience and formalise it. Had a quick look, its just a fine thesis. Philosophical, Cultural and Social theory seem light years away although it tries to borrow from that tradition. Universities should change the user interface of dissertations.

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